AirAsia implements contactless end-to-end procedure for passengers

AirAsia is set to roll-out new systems and procedures which include contactless payment systems, contactless kiosks, passenger reconciliation systems, and an enhanced mobile app as the airline moves to a much less human-to-human contact service.

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The contactless kiosks will be available in the Philippines and in airports across other countries like Malaysia, Thailand, Indonesia, and Japan, where passengers can print their boarding pass and baggage tag after checking-in via AirAsia's official website.

While it is not said if this service will be made available in the Philippines, the Passenger Reconciliation System (PRS) will be available at the Kuala Lumpur International Airport 2 followed by other airports in Malaysia where AirAsia operates. PRS entails no boarding pass exchange between passengers and AVSEC (aviation security) as passengers only need to scan them instead. Furthermore, AirAsia has also digitized the boarding process by scanning all boarding passes at the boarding gate instead of collecting stubs of physical ones.

In a statement, AirAsia group chief-operating officer Javed Malik said, "In addition to the existing strict safety measures on-ground, such as social distancing markers and Allstars wearing personal protective equipment, we are pleased to introduce our updated contactless procedures to deliver a more secure, safe, efficient, and contactless experience for our guests across the region. The safety of our guests and Allstars is our utmost priority and these additional enhancements demonstrate our continued commitment to keeping flying safe in the new normal environment for air travel.”

AirAsia's mobile app will see new enhancements. This include a feature where passengers may scan their passports which facilitates a streamlined service and a faster contactless check-in procedure.

All these are being carried out as the "new normal" to ensure the safety of all passengers, crew, and staff in the wake of the CoviD-19 pandemic.

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