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AirAsia achieves a 7-star Covid-19 safety rating

 One reason why air travel demand has been sluggish despite the easing of quarantine protocols and travel restrictions is due to passenger's fear of travelling. Airlines and even the International Air Transport Association (IATA) has set standards to ensure the health safety of passengers.


Just yesterday, aviation safety experts from airlineratings.com has given AirAsia a seven-star Covid-19 health rating, the highest safety rating. This means that AirAsia is in compliance with all Covid-19 minimum safety standards which include:

  • COVID-19 website information and instructions
  • Social distancing onboarding
  • Flight attendant Personal Protection Equipment
  • Face masks compulsory
  • Meal service modified
  • Passenger Sanitizer Kit
  • Deep clean of aircraft
Please note that the second bullet point means that social distancing is observed from pre-boarding to aircraft boarding only.

According to Airlineratings.com Editor-in-Chief Geoffrey Thomas, “It was concerning to find that many airlines did not appear to comply with the COVID-19 agreed standards for the protection of passengers and crew.

“That is changing and our team is reviewing compliance on a weekly basis. AirAsia was one of the first airlines to aggressively adopt all the recommendations.

“These are based on the criteria set out by the International Air Transport Association (IATA), the International Civil Aviation Organisation (ICAO) and the World Health Organization (WHO) on regional and international safety guidelines.”


Mr. Thomas even said that, "it is a bit like the most dangerous part of the journey is the taxi, grab, gojek or Uber ride to the airport and so it is with COVID-19. You are in far more danger of getting COVID-19 en route to the airport than at the airport or on the plane.”

New innovations

AirAsia continues to innovate its product and service in order to adhere to the "new normal" and to the post-pandemic demands of passengers.

In a statement, AirAsia has introduced it’s newest innovation - Scan2Fly - an industry leading technology that can determine a passenger’s eligibility to fly before they arrive at the airport, including real time verification of relevant health documentation.

According to AirAsia, guests can scan and upload their medical certificates during the online self check-in process. This includes the corresponding processing of any required documents to verify whether the passenger is approved to fly by the various authorities and possesses a valid COVID-19 Negative Certificate.Once the documents are uploaded, a report is provided automatically with real time approval/rejection status, including the reason for any rejection. The system has already gone live for a number of AirAsia flights from Malaysia’s KLIA2 Airport to/from Singapore and Surabaya with Jakarta joining soon and it will eventually be introduced to other AirAsia destinations, where valid travel documents will be required prior to travel.

At the same time, AirAsia also confirmed numerous other recent enhancements which are already in place including automated bag drop services, roving technology for temperature checks, and biometric facial recognition technology F.A.C.E.S. (Fast Airport Clearance Experience System) - the airline’s contactless facial recognition passenger processing system. The airline is also working to further deploy numerous other touchless experience systems such as digital identity management across the airline’s travel and finance ecosystem. As AirAsia’s digital transformation continues, there are many more innovations in development, which will be announced in due course.

With all these new innovations and safety rating, we think that its time for people to set aside their fears for flying and to go travel. Just make sure to always observe safety protocol.

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