Last 2009, a US Airways Airbus A320 safely executed a water landing on the Hudson River after a flock of birds were ingested into the engines a few minutes just after take-off. Both engines flamed-out, causing the aircraft to glide and do a water landing as turning back will be too impossible. Last August 15, 2019, an Ural Airlines Airbus A321 executed a terrain landing after also ingesting birds into the engine shortly after take-off.
There is a huge difference between the terms "the customer is always right" and "the customer comes first". The former simply means that no matter what happens, even if imminent danger is present, the customer ought to be followed. The latter on the other hand means that the customer's safety, comfort, and expectations are all met equally. A customer who travels by air has one primary goal in mind, and that is to get from point A to point B safely.
You are midway in your flight. Everything is smooth. You looked out the window and the sun shines bright in clear skies. Suddenly, the aircraft shakes and all of a sudden drops abruptly then goes up again! Those who are walking in the aisle that time are thrown up the ceiling. Bags fall off the overhead compartments. The galley is a mess. The cabin is a mess. What you actually went through is called Clear Air Turbulence or CAT.
With the advent of twin-engine ultra-long range aircraft, airlines have moved from a hub and spoke model to a direct point to point model. Twin-engine aircraft like the Boeing 777-300ER, Boeing 777-200LR, Boeing 787-9, Airbus A350-900ULR, and A350-900 have made ultra long haul flying for more than 15 hours more efficient, thus, many airlines have launched many non-stop ultra-long haul flights.
When we think of the Boeing 747-8I, the Boeing 777-300ER, and the Airbus A350-900, we see them as sleek, very beautiful, and graceful birds flying in the skies. Did you know though that the original concepts of those three jets were far from what they are today? Yes, the classic 747 wasn't first envisioned as an airplane with a half upperdeck. So yes, the Airbus A380 was not the very first full-length double deck aircraft conceptualized.
As air passengers in the Philippines, you have your rights under the law. So if your flight was cancelled, your flight was delayed for long hours, and so on, what can you demand from the airline? Question is, how well do you know this law and your rights? It is best that we are very familiar with them, hence, we show you an infographic giving you the summary of the Rights of Philippine Air Passengers.
During every flight, we always hear the cabin crew say "In preparation for take-off, please make sure that your seatbelts are fastened, window shades up, tray tables stowed, and seats in upright position" then followed by a "we will be dimming the cabin lights for take-off...". Same procedure also goes for landing. We may now be wondering why we have to follow all these, and the answer is simply because of safety.
It has always been the attitude of many passengers to stand-up right after the aircraft lands and taxis to the parking gate. They do not see the danger of standing-up while the fasten seatbelt sign is switched it which could lead to injuries or even death. Airline policies do state that the fasten seatbelt light has to be followed where we have to remain in our seats until it is switched off.
Last June 25, a Ninoy Aquino International Airport ground handler sustained injuries after a lightning struck within the vicinity, It was said that the worker forgot to hault all operations during a red lightning alert. Based on MIAA's record, Joel Arejola from Macroasia fell off from the ladder while detaching ground power unit from the aircraft. The incident happened at around 6:58 p.m. of June 25.
If you are used to flying full service airlines or perhaps, seeing the ads of legacy carriers, we might get the impression that all airlines provide similar inflight services such as free food, free overnight kits, free blankets and pillows, free snacks and more, Suddenly when you stepped into the aircraft of your airline, what? No blankets?No pillows? No free food nor snacks? No business class? Small legroom? Well, your airline then must be a low cost carrier!