The Airline Passenger Experience (APEX) has recently named flag-carrier Philippine Airlines as a 4-Star Major Regional Airline. The APEX is an international industry organization which carries out an airline ratings program based solely on certified passenger feedback. This is the 9th accolade PAL received after the 2019 Skytrax Airline Awards where they received 8 accolades.
The APEX airline ratings were created based on neutral, third-party passenger feedback and insights gathered through the organization's partnership with TripIt and Concur, the world's highest-rated travel organizing app.
APEX CEO Dr. Joe Leader stated, “More than 1.4 million flights were rated by passengers across nearly 600 airlines from around the world. Only a small, single digit percentage of these airlines reached the prestigious APEX Four Star Airline status while an even smaller number reached the monumental APEX Five Star Airline level. All of us at APEX take extraordinary pride in giving full power to airline passengers as the ultimate source of validated truth in airline ratings worldwide.”
The rating period was from July 2018 to July 2019.
The APEX Official Airline Ratings recognizes airlines in four categories: Global Airlines, Major Airlines, Regional Airlines and Low Cost Carriers.
Source: Philippine Airlines Corporate Communications