By: Air Traveller PH Staff
Local airlines Philippine Airlines (PAL), Cebu Pacific, and Philippines AirAsia have made flight schedule adjustments after the Philippine government declared a "Community Quarantine" in Metro Manila which restricts the movement in and out of the Metro Manila.
Included in the President's Executive Order is the suspension of all domestic air travel to and from Metro Manila from March 15 to April 14, 2020.
Below are the announcements from each airline.
In view of the directive of the Philippine government cancelling domestic air travel to and from Manila from March 15 to April 14 to protect the citizenry from COVID-19, Philippine Airlines advises passengers of these affected flights to avail of any of the following options:
1. Rebook their flight to a new travel date after April 14, 2020, with waivers of rebooking fees
2. Refund the full cost of the ticket with waivers of refund fees
3. Reroute their ticket on the same fare class; fare difference rules apply
For holders of tickets issued by PAL, please call Reservations Hotline (+63 2) 8855 8888, or visit the nearest PAL ticketing office for flight rebooking.
For holders of tickets issued by travel agents, please contact or visit the nearest partner travel agency of PAL for your rebooking needs.
We continue to operate our international flights to and from Manila and other hubs. We likewise operate our domestic flights on routes to and from Cebu, Clark and Davao. We will update if there any changes.
This is a developing situation. We shall provide further updates. As of this time, we are awaiting the official guidelines in relation to the implementation of this temporary suspension of domestic flights to/from Manila.
Rest assured that we will comply with all government mandates and continue to coordinate closely with the government authorities in the interest of the health and safety of all our passengers.
Thank you for your understanding and kind cooperation.
In compliance with the Philippine government’s directive imposing travel restrictions due to the current public health situation, AirAsia is cancelling its domestic flights to/from the Ninoy Aquino International Airport in Manila from 15 March to 14 April.
Flights not bound for Manila out of other AirAsia’s hubs in the Philippines--Clark, Cebu, and Kalibo--will continue their normal operations. Guests may check on their flights via the “Flight Status” function on the airasia.com website and mobile app.
All affected guests will be promptly notified via email or SMS. AirAsia strongly encourages guests to update their contact details using the “My Bookings” feature on airasia.com to ensure that they receive timely notifications.
AirAsia is making provisions for guests affected by the flight cancellations and travel restrictions following the Philippine government’s latest directive, as follows:
1. Move flight: One-time flight change to a new travel date on the same route within 90 calendar days from the original flight date without additional cost, subject to seat availability; OR
2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 180 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out; OR
3. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking.
Guests whose travel plans are affected by restrictions or cancellations are advised to refer to the Covid-19 Refund Request Guide. Guests should visit support.airasia.com and speak to AVA for 24/7 assistance. Guests may reach AirAsia Philippines’ emergency hotline at (02)8722-2742.
We are experiencing a higher than usual volume of queries and requests at this time following the Covid-19 outbreak. We continue to do all we can to best assist any guest affected by a disrupted service during this period and thank them for their patience.
AirAsia understands the urgency of customer queries relating to the current health situation and any changes to their travel plans. The company has made it a priority to persistently work with various partner organizations, including banks, to immediately address guests’ concerns.
Guests may view an up-to-date status of their refund requests by logging on to their BIG Member Account on airasia.com.
AirAsia assures that the safety and wellbeing of our guests and Allstars is our top priority. AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.
AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com.
We are still awaiting announcement from the airline but just do always check this page for updates.