By: Air Traveller PH Staff
Philippine Airlines (PAL) is cancelling its domestic flights from March 15 to 21 in compliance with a directive imposed by the Philippine government restricting domestic air travel in and out of the National Capital Region (NCR/Metro Manila). The Community Quarantine directive imposed in NCR came after the Code Alert System for the coronavirus disease 2019 (COVID-19) in the country was raised to Code Red Sublevel 2.
However, PAL's international flights and domestic flights from other hubs will remain operating.
The airline will announce the its domestic flight status for the period from March 22 to April 14, based on the day-to-day assessment of the Inter-Agency Task Force in charge of the COVID-19 community quarantine situation. PAL is also upgrading certain flights between Manila and Cebu, as well as between Manila and Davao, to help accommodate any surge in passenger flight needs from March 13 to 14.
In order to support the needs of the flying public before the domestic travel restriction takes effect on March 15, PAL will be operating extra flights between Manila and Tagbilaran, Tacloban, Iloilo, Zamboanga, and Bacolod.
While PAL will continue to operate domestic flights from its other hubs like Cebu, Clark, Davao, etc., it will be coordinating with the national government authorities on a number of travel regulations issued by different provincial local governments and shall announce any adjustments to our operations or schedules should they be affected as a result.
PAL INTERNATIONAL FLIGHTS
PAL will continue to operate international flights to and from NCR and international flights from its other hubs like Ceb. They airline will however continue to not operate flights from previously suspended ones like those to and from mainland China, Hong Kong, Macau, and Doha. Reduced services to South Korea and Taiwan will also still be in effect.
PAL CANCELS SAUDI ARABIA FLIGHTS
Due to travel restrictions imposed by the Kingdown of Saudi Arabia, PAL is cancelling its flights to Riyadh and Dammam from March 15 to 21. Affected are PR682/683 Manila-Dammam-Manila, and PR654/655 Manila - Riyadh - Manila.
PAL also reminds its passengers that from the period of 15 March to 14 April, all arriving in Manila will be advised to stay within the boundaries of Metro Manila to comply with the community quarantine regulations. According to latest government rules, flights departing from Manila to overseas countries may only carry passengers originating within the boundaries of Metro Manila.
Travelers originating from outside Metro Manila are requested to fly out of other Philippine gateways such as Cebu or Clark for the duration of the Metro Manila quarantine period.
As such, PAL has provided all affected passengers of cancelled flights the option to:
1. Rebook their flight to a new travel date after April 14, 2020, with rebooking fees waived;
2. Place the unused value of their ticket into a voucher for future travel use (for tickets issued through the PAL website, mobile app, PAL ticket office or Reservations Hotline);
3. Reroute their ticket on the same fare class without rerouting charges. Fare difference rules apply.
Please call Reservations Hotline (+63 2) 8855 8888 or visit the nearest PAL ticketing office for flight rebooking.
While this is a developing situation, PAL maintains that it working closely with government authorities and shall be providing updates on developments and changes as the COVID-19 situation moves along.
Attribution: Cielo Villaluna, PAL Spokesperson